Zensar Technologies

 Opening in Zensar Technologies

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Location – Pune

Experience – 1 to 2 years

Job details

 

·        Receives and handles requests for service, following agreed procedures.

 

·        Promptly allocates calls as appropriate.

 

·        Logs incidents and service requests and maintains relevant records:

 

·        Identifies and classifies incident types and service interruptions

 

·        Records incidents cataloguing them by symptom and resolution

 

·        Acts under guidance to record and track reliability data for your services

 

·        Acts as the routine contact point, receiving and handling requests for support.

 

·        Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution.

 

·        Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

 

·        Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.

 

·        Contributes to creation of support documentation

Share resume at - orwill.sebastian@gmail.com

To visit the official website of Zensar Technologies – Click here

 

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